Post-Launch Website Support

Most post-launch website support and maintenance services often falls between the cracks especially on the client’s and many web designers’ part.  Many businesses do not have a formalised support system in place or even provide support after launch.

At Best-Digital Marketing Services, we are proud to stand out with our post-launch website support services.

post launch website support

A lot of work goes into designing a functional, creative and eye-catching website but what is equally important is the post-launch website support – the technical, creative and strategic services to keep your website current, functional, viable and in optimal up to date condition.

Most post-launch website support and maintenance services often falls between the cracks especially on the client’s and many web designers’ part.  Many businesses do not have a formalised support system in place or even provide support after launch.

At Best-Digital Marketing Services, we are proud to stand out with our post-launch website support services. We have a help desk system so requests never get lost in the shuffle and oversight to ensure that all requests are handled in a responsible and timely manner.

When a request for our services is made, a service request is created in our system and reviewed by our professional technical staff member for assignment and fulfil your service request.

Another thing that separates out support services from other businesses is we offer a Full Range Digital Marketing Services. We do not just update your WordPress, Joomla or Drupal site or help fix a bug but we will help evaluate campaign strategies, design graphics, produce content, run analytics reports –  just to name a few.

We are really about providing a more comprehensive support structure to ensure our clients’ success.

Best-Digital Marketing - We Have Got You Covered

Once your website is built, we offer a range of support solutions from comprehensive ongoing retainers to a 24/7 accessible ticketing system with our associated service company. We ensure you are fully covered post your website going live.

Website Launch does NOT mean No More Work

When your website is launched this does NOT mean that there is no more work to be done. It simply means that your website project simply moves from the creation phase to the maintenance phase.

The Structure, Content and the Performance of your website all need to be continually looked after.

Below are the main tasks involved in keeping your website online and in tip-top operational shape.

DAILY / WEEKLY

✓ Uptime Monitoring

✓  Website Backup

✓  Security Monitoring

✓  Anti-Hacking / Malware Scanning

MONTHLY

✓ Review Google Analytics Report

✓ Check Google Search Console

✓ Update WordPress – if needed

✓ Update Theme – if needed

✓ Update Plugins – if needed

✓ Develop/Follow an SEO Plan

QUARTERLY

✓ Review Content – to make sure it is accurate and up-to-date

✓ Test Contact Form and other Website Functionalities

✓ Check for Broken Links – internal / external

✓ Check for Broken Images

✓ Check for Broken Videos

✓ Have a Digital Consultancy Meeting – if required

YEARLY / ANNUALLY

✓ Renew Hosting

✓ Renew Domain Names

✓ Update Copyright Date in footer

✓ Consider Expanding or Adding Webpages

post launch support

Need A post launch website service that actaully care?

Contact us today to discover how we can help.

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MANAGED & SUPPORTED

Hosting Solutions

Once your website is ready to go live, we work on your chosen hosting solution to push the website live and perform a comprehensive Q&A of the site.

As part of your web project with us we offer 12 months of hosting on our managed dedicated server, this provides an excellent opportunity to get your website live quickly and also experience our powerful managed hosting solution.

Support Services

Once your website is built and gone live, if there is no SEO optimisation or ongoing work required, we offer and recommend monthly support.

This includes approximately 2 hours for general updates and 1-hour technical support per month:

✓ Website speed optimisation.

✓ Technical support/issue resolving.

✓ Training, consultancy and advice.

✓ Spam and security monitoring.

✓ Routine website maintenance.

Monthly Retainers

Post-build we can offer ongoing development and SEO work via an ongoing monthly retainer. These retainers are cost-effective, offering exclusive 30 minutes slot rates than ad hoc change requests and are flexible. Retainers can include but are not limited to:

✓ Support service tasks.

✓ Updates and enhancement to the design/content based on user feedback and testing.

✓ Landing page creation.

✓ A/B testing and conversion optimisation

✓ Analytic tracking, reporting and analysis

✓ Search engine optimisation

✓ Technical support/issue resolving.

✓ Training, consultancy and advice.

✓ Content writing, updates and changes.

5 stars

Ease of use

5 stars

Customer Service

5 stars

Security & Reliability

4.75 stars

Overall Rating

Best-Digital Marketing’s Managed Web Hosting for Your Websites

When you choose to use our Managed Hosting with your chosen website we build for you – the Structural upkeep is taken care of.

This means we handle:

DAILY backups of your ENTIRE website

✅ updates / upgrades to the hosting environment

✅ updates / upgrades of the WordPress core files

✅ updates / upgrades of the theme files

✅ updates / upgrades of the plugin files

✅  uptime monitoring to make sure your website is up and running

✅  security monitoring to keep hackers at bay

✅  fixing any technical issues associated with the hosting of your website

So let your dreams become reality and

Let us be your dream team.

If you decide to use your own hosting account, make sure you have measures in place to handle these structural elements.

100% Satisfaction Guarantee

How do you really know what you are going to get when you approach a Full Range Digital Marketing Services company. Months of frustration, someone not quite understanding your vision?

We unlike many other UK companies are able to provide a 100% Satisfaction Guarantee which means you will get what you want or we keep going until it is exactly what you want.

We will work along side you and deliver the services and concepts that we feel will work for your business. But at the end of the day, it is your personalised website and we want you to be proud of owning it whilst shouting out – just how good we are too.

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